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The robots have arrived

15 June 2018

HMRC says it has now processed over 10m transactions using robots since 2015. And it is claiming AI is improving efficiency and the customer experience.
So where might you meet these
robots? HMRC uses automation to process requests for tax rebates for customers. The request is received online and the form is processed (mainly on the day they are received) and a letter is automatically sent by post. The job of change of circumstances is also one for the robots.
Meanwhile, the Serious Fraud Office (SFO) has said it will use robots to sift evidence 2,000 times faster than a human lawyer! The SFO confirmed it will begin managing all new cases with the technology and hopes OpenText’s automatic document analysis will reduce costs, allow investigations to move quicker, and achieve a lower error rate than the work of human lawyers. Its robots can process more than a million documents a day.

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