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Alexa to the rescue

10 July 2018

New and innovative technology has been launched by HMRC to help more than 3m customers renew their tax credits by 31 July.

HMRC has developed a customer-focused service via Amazon Alexa. Specifically for those seeking help with their tax credits renewals – customers with Alexa-enabled devices can ask Alexa to ‘open HMRC’ and ask for help and information with a change of circumstances, payment information or a renewal.

No personal information is stored on Alexa and customers cannot renew their tax credits this way (yet).

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